SOLUTIONS

Network Monitoring and Management Services

With proven end-to-end, point-to-point network support capabilities, working with the IT professionals at YCM allows for flexible, scalable and timely solutions to complex information architecture obstacles. Our class leading network monitoring tools provide our customers with detailed reports on usage, performance and capacity planning so as to maximize ROI and keep you one step ahead.

As well, we have excellent remote monitoring capabilities. We can work with you, on-site, or off to help establish and assure 24-hour network availability of your mission critical systems. In addition, with our proprietary Remote Managed Services (RMS) solution, you can receive around the clock monitoring of your network, allowing rapid response times to network errors, as well as routine maintenance performed remotely through use of pcAnywhere technology.

Additionally, if any sort of network failure is experienced, a YCM engineer is immediately and automatically paged with a description of the problem. Our RMS customers are given priority treatment and guaranteed a two hour onsite response time for all outages.

Disaster Recovery Services

Disaster can strike anytime. Whether it’s flood, fire, or cyber terrorism, YCM stands ready to assist with the data recovery process. Our quick and strategic disaster recovery services can get you back up and running without missing a beat, all the while working with you on a solid recovery strategy. We’ll consult with you, design the solution, implement the plan and manage the data recovery process in such a way that you’ll barely know it was gone to begin with. At YCM, we make it our business to get you back to business sooner.

We offer a range of Disaster Recovery Services from Seamless Solutions where all your information is duplicated on the fly ahead of a crisis, to simple Backup Services where we can physically or electronically restore most of your data. The choice is yours, the solutions are simple.

IT Integration Services

Network Integration Services

  • LAN WAN Design, Implementation and Support
  • Internet, Intranet and Extranet Design and Implementation
  • Enterprise VMessaging and Collaboration Systems

Telecommunications Integration

  • Voice / Data / Video Convergence
  • Voice Over IP / Voice Over Frame
  • DSL / ISDN / Frame Relay
  • ISP / ASP Design, Implementation and Support
  • Wireless and Mobile Communications

Our engineers hold various industry certifications from Cisco, Citrix, Compaq, HP, IBM and Microsoft among others. We’re also an authorized re-seller of most of the above manufacturers.

So if it’s customer service you’re looking for, or just an integrated software solution, YCM has you covered.